Last Updated: March 14, 2023
TYPES OF INFORMATION WE COLLECT
We collect the following types of information:
INFORMATION WE COLLECT FROM TEACHERS
We will collect the following data:
INFORMATION ABOUT SCHOOLS
We ask for certain information when a school administrator registers a School with SoundTown, or if the school administrator corresponds with us online, including a name, school name, school district, school email address and/or account name and password, phone number and message content. We may also retain information provided by a School if the School sends us a message, posts content to our website or through our SoundTown Services, or responds to emails or surveys. Once a School begins using the SoundTown Services, we will collect content and information provided by the School through the School's use of the SoundTown Services and we will keep records of activities related to the SoundTown Services. We use this information to operate, maintain, and provide the features and functionality of the services, to analyze and improve our service offerings and functionality, and to communicate with our Schools and visitors to our Site.
Through the course of providing its Services to a School, SoundTown may have access to personally identifiable information about students ("Student Data") that is provided by the School, by the parent or guardian, or by the student. SoundTown has access to Student Data only as requested by the School and only for the purposes of performing Services on the School's behalf. The type of Student Data we collect will depend on how the School uses the Service.
See How We Use Your Information below for more information on the limited ways in which we share School and Student Data. See Children’s Privacy below for more information on how we collect and use the personal information of children under 13.
INFORMATION WE COLLECT FROM PARENTS
As a parent of a child using the SoundTown Site or as a parent user of the SoundTown Service, you may choose to provide us with your personal information, such as a name, email address and telephone number as well as personal information relating to your child or your child’s use of the SoundTown Services.
INFORMATION COLLECTED AUTOMATICALLY
The technologies and information we automatically collect include:
INFORMATION RECEIVED FROM THIRD-PARTY SOURCES
HOW WE USE YOUR INFORMATION
We use information about you in the following ways:
We use the information we collect from you to provide you with the best SoundTown experience. More specifically, this information collected from the Services is used to:
We process this information to improve SoundTown and our users’ experience with it, in protecting SoundTown, where necessary for the adequate performance of the contract with you, and to comply with applicable laws.
FAMILY EDUCATIONAL RIGHTS AND PRIVACY ACT (“FERPA”)
SoundTown may use education records that have been de-identified for product development, research or other purposes permitted by applicable law (“De-Identified Data”), including: to demonstrate the effectiveness of SoundTown, including in our marketing materials; and develop and improve our educational products. De-Identified Data means data from which all personally identifiable information, including direct and indirect identifiers, has been permanently removed or obscured so that the remaining information does not reasonably identify an individual and there is no reasonable basis to believe that the information can be used to identify an individual.
SoundTown agrees not to attempt to re-identify the De-Identified Data and not to transfer the De-Identified Data to a third-party unless that party agrees not to attempt re-identification.
SoundTown does not knowingly collect any information from children under the age of 13 (or the applicable age of consent in local jurisdictions) unless and until the School has obtained appropriate parental consent for the student to use the Services. Because SoundTown collects and uses Student Data at the direction of and under the control of a School, SoundTown relies on each School to provide appropriate notice to parents of the School's use of third party service providers such as SoundTown, and for the Schools to provide consent, if necessary, and authorization for SoundTown to collect Student Data, as permitted by COPPA and other applicable data protection laws. Please contact us at email@example.com. if you believe we have inadvertently collected personal information of a child without proper consent so that we may delete such data as soon as possible.
HOW WE PROTECT YOUR INFORMATION
SoundTown uses commercially reasonable information security safeguards to protect its databases and servers against risks of loss, unauthorized access, destruction, misuse, modification, or inadvertent or improper disclosure of data. SoundTown segregates certain personally identifiable and other information about your use of SoundTown's services into separate databases, some of which can be accessed only by a limited number of employees. Your SoundTown account is protected by a password. You can help us protect against unauthorized access to your account by keeping your password secret at all times.
We restrict access to personal information to authorized SoundTown employees, agents or independent contractors who need to know that information in order to process it for us, and who are subject to strict confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations. All of our employees with access to Student Data are required to have passed a background check and receive annual training on how to maintain the security and confidentiality of student records.
In the event of an unauthorized release, disclosure or acquisition of Student Data that compromises the security, confidentiality or integrity of the Student Data maintained by SoundTown (a “Security Incident”), SoundTown will promptly notify the SoundTown account owner of any affected Schools via email and will use reasonable efforts to cooperate with their investigations of the incident. To the extent known, this notice will identify (i) the nature of the Security Incident, (ii) the steps we have executed to investigate the Security Incident, (iii) the type of Student Data affected, (iv) the cause of the Security Incident, if known, (v) the actions we have taken or will take to remediate any deleterious effects of the Security Incident, and (vi) any corrective actions we have taken or will take to prevent a future Security Incident. If, due to a Security Incident caused by the acts or omissions of SoundTown or its agents, a notification to an individual, organization or government entity is required under applicable privacy laws, the School agrees that, as the owner of the Student Data, the Schools are responsible for the timing, content, cost, and method of any required notice and compliance with those laws and SoundTown will indemnify Schools for all reasonable costs related to legally-required notifications.
WHERE WE STORE YOUR PERSONAL DATA
SoundTown may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
If you would like to review, correct, or update our use of your personal information that you have previously provided directly to us, you may contact us at firstname.lastname@example.org. In your request, please make clear what information you would like to have changed, whether you would like to have your personal information suppressed from our database, or if you have other questions about your personal information. We will try to comply with your request as soon as reasonably practicable. Student Data is provided and controlled by the Schools. If you have any questions about reviewing, modifying, or deleting personal information of a student, please contact your School directly.
DELETING YOUR ACCOUNT
How long we keep User Content: Following termination or deactivation of a School account, SoundTown may retain School profile information and content for a commercially reasonable time for backup, archival, or audit purposes, but any and all Student Data associated with the School will be deleted promptly. SoundTown may maintain de-identified or aggregated data, including usage data, for analytics purposes. SoundTown also may not be able to delete information that was previously shared with other users (such as through messages) or information previously shared with third-party applications. If you have any questions about data retention or deletion, please contact us email@example.com.
When a teacher or school administrator deletes their account, we delete the profile information and any other content the parent, teacher or school administrator provides in their profile and information collected through the permissions the parent, teacher or school administrator has granted.
We aim to maintain SoundTown in a manner that protects information from accidental or malicious destruction. Because of this, even after you update or delete personal information you have provided us from SoundTown, your personal information may be retained in our backup files and archives for a reasonable period of time as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.
For example, if we suspend a SoundTown account for fraud or safety reasons, we may retain certain information from that account to prevent that user from opening a new account in the future. Also, we may retain and use your personal information to the extent necessary to comply with our legal obligations.
HOW TO OPT-OUT OF FUTURE COMMUNICATIONS
If a parent, teacher or school administrator user does not want us to contact you with marketing communications or other information regarding our products and services, you can let us know by following the unsubscribe instructions on any communications sent to you. You can also unsubscribe at any time by contacting us at firstname.lastname@example.org.
NOTICE TO CALIFORNIA RESIDENTS
We do not rent, sell or share personal information about you with third parties who are not our partners or affiliates for their own direct marketing purposes unless you have opted-in to such a disclosure or were offered the opportunity to opt-out of such a disclosure at the time you provided your personal information and elected not to opt-out.
Do Not Track: Currently, various browsers offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to web sites visited by the user about the user’s browser DNT preference setting. SoundTown does not track its users over time and across third-party websites to provide behaviorally-targeted advertising and therefore does not respond to Do Not Track (DNT) signals.